Shipping Protection Policy

Effective Date: May 1, 2026

At MyLiquor.com, we take great care in packaging and shipping your order. For added peace of mind, we offer optional Shipping Protection at checkout.

1. What Is Shipping Protection?

Shipping Protection is an optional service that covers your order against:

  • Damage during transit
  • Loss in transit
  • Theft after delivery (where applicable)

This protection applies only if selected at checkout.

2. Coverage Details

If Shipping Protection is purchased, you may be eligible for reimbursement or replacement in the following situations:

Covered:

  • Bottles damaged during shipping
  • Orders lost in transit
  • Items missing from your shipment (with carrier confirmation)

Not Covered:

  • Failed delivery attempts (no adult 21+ present)
  • Incorrect or incomplete shipping addresses
  • Address changes made directly with the carrier
  • Packages redirected to unauthorized hold locations
  • Cosmetic damage to outer packaging (boxes, labels, seals)
  • Leakage from ceramic or specialty bottles
  • Claims submitted after the allowed timeframe

3. Claims Process

To file a claim:

  • Contact us within 5 business days of delivery (or expected delivery)

Provide:

  • Order number
  • Clear photos of:
    • Damaged product(s)
    • Packaging materials
    • Shipping box

Failure to provide proper documentation may result in claim denial.

4. Claim Review & Resolution

  • Claims are reviewed based on shipping carrier data and provided evidence
  • Resolution time may take 2–4 weeks

Approved claims may result in:

  • Replacement (if available), or
  • Partial or full refund

Please note:

  • Not all claims are guaranteed approval
  • Reimbursements may be limited based on carrier policies and state regulations

5. If You Decline Shipping Protection

If you choose not to purchase Shipping Protection:

  • You assume full responsibility for the shipment once it leaves our facility

MyLiquor.com is not liable for:

  • Lost packages
  • Damaged items
  • Theft after delivery

6. Carrier Responsibility

All shipments are handled by third-party carriers (e.g., UPS, FedEx).

  • Claims may also be subject to carrier investigation
  • MyLiquor.com will assist with filing claims when possible
  • Final decisions may depend on carrier policies

7. Important Shipping Notes

  • All alcohol deliveries require a signature from an adult (21+)
  • Packages cannot be left unattended
  • Failure to receive and sign may result in return fees and denied claims

8. Contact Us

For Shipping Protection claims or questions:

MyLiquor.com
Email: info@myliquor.com

Please include your order number in all communications.

By completing a purchase with MyLiquor.com, you acknowledge and agree to this Shipping Protection Policy.