Refund policy

Effective Date: May 1, 2026

At MyLiquor.com, we strive to ensure every order arrives safely and meets your expectations. Due to the nature of alcoholic products and shipping regulations, all sales are subject to the following refund and return policies.

1. All Sales Are Final

All alcohol sales are final. We do not accept returns or exchanges except in limited circumstances outlined below.

2. Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 5 business days of delivery.

Requirements:

Clear photos of:

  • The damaged product
  • Packaging (box and materials)
  • Order number

Once reviewed, we may:

  • Issue a replacement (if available), or
  • Provide a partial or full refund

3. Failed Delivery / Returned Packages

Orders may be returned to us if:

  • No adult (21+) is available to sign
  • Delivery is refused
  • Incorrect or incomplete address is provided

In these cases:

  • Original shipping costs are non-refundable
  • A return fee of $15 per box applies
  • A restocking fee of up to 10% may apply

4. Address Changes & Carrier Responsibility

Once an order has been shipped:

  • We cannot change the shipping address
  • Any changes made directly with the carrier are at the customer’s risk

MyLiquor.com is not responsible for:

  • Lost or stolen packages due to address changes
  • Delivery issues caused by incorrect addresses

5. Shipping Fees

Shipping fees are non-refundable.

This includes:

  • Delivered orders
  • Returned shipments
  • Refused packages

6. Package Protection (If Selected)

If you purchased shipping protection at checkout:

You may be eligible for reimbursement in cases of:

  • Damage
  • Loss
  • Theft

Requirements:

  • Claims must be submitted within 5 business days
  • Photo proof is required

If protection is not selected, the customer assumes full responsibility for the shipment once it leaves our facility.

7. Non-Refundable Items

The following items are not eligible for refunds:

  • Engraved or customized products
  • Gift messages or add-ons
  • Products damaged due to failed delivery attempts
  • Products returned due to refusal or unavailable recipient

8. Cancellations

  • Orders may be canceled within 24 hours of placement (during business days)
  • After 24 hours, a 5% cancellation/restocking fee may apply
  • Orders that have already shipped cannot be canceled

9. Processing Refunds

Approved refunds will be:

  • Issued to the original payment method
  • Processed within 5–10 business days

Processing times may vary depending on your bank or payment provider.

10. Contact Us

For refund requests or questions, contact:

MyLiquor.com
Email: info@myliquor.com

Please include your order number in all inquiries.

By placing an order with MyLiquor.com, you agree to this Refund Policy.